Spy Shops Policies and Customer F.A.Q.
Products on our site can be purchased securely with any major credit card. Personal checks, certified checks and money orders are accepted. If purchasing by check/money order, please call us and we'll send you an order form. Merchandise will be shipped after check/credit card transaction clears. Checks and money orders should be written out to: Spy Shops Security
Spy Shops employs the highest grade of encryption available to secure all customer purchases. IP addresses are recorded for fraud prevention purposes. IP addresses will be banned and local authorities notified in the event of fraudulent credit card use. Telephone calls are recorded for security and quality control purposes. Client conversations with Spy Shops employees either in person, by phone or email are kept confidential.
Shipping and Handling:
All U.S. orders are sent out using standard ground shipping at flat rate of just $9.00-$20.00. Faster delivery is available. Please email us so we can find the most affordable rate with UPS, FedEx or USPS.
For overseas orders please email us for shipping rates
Please note ALL orders can take up to 3-4 business days for processing and that weekend deliveries are very expensive. Weekday deliveries are more cost efficient. Please note that we will ONLY ship to the billing address shown for the credit card. If you would like your product shipped to a different address you must purchase the product with a check or money order.
Spy Shop Florida will only accept PayPal purchases from PayPal users with verified accounts and confirmed addresses only. All U.S. addresses can be confirmed. If you live outside the U.S. and cannot confirm your address you can pay by check or money order as an alternative. We will not ship products to any other address besides the one that has been verified, no exceptions.
Payments are not refundable. Returned merchandise has to be in original condition and packaging and returned within 5 business days from date of purchase. Exchanges and store credit are granted if original sales receipt is presented with product in previously described condition. Store credit is valid for 1 year from date of purchase. A 25% restocking fee will be deducted from the original purchase price. No refund on shipping cost.
90 days Warranty is provided at no additional cost on all electronic merchandise. Spy Shops may replace defective merchandise with one of equal or greater value when original merchandise is out of stock, back ordered or out of production.
Spy Shops has a reputation that has helped us stay in business for 29 continuous years. We earned this reputation by providing ongoing support for all our products for as long as you own it at no additional cost. If you need help with any product purchased from Spy Shops, help is only a phone call, an email or a store visit away. No question is too small and no challenge is too great for us.
Spy Shops Disclaimer
WARNING: Products purchased at Spy Shop Florida are not to be used for surreptitious interception of oral communications. All equipment is sold subject to public law 90-351 TITLE III,18 U.S.D Section 2511. All local, state and federal ordinances, rules, regulations etc. it is the sole responsibility of the buyer not the seller to consult legal counsel for interpretation of any laws applicable to the area of intended use. Spy Shops will not be held liable for any damages or criminal prosecution resulting from illegal use of products purchased at Spy Shops.